Our app, Smapify provides a 14 day free trial, and on Shopify, once the subscription is activated, the free trial automatically starts, but on Smaregi, users are required to select the free trial and change plans after the 14 day trial period to maintain syncing.
When users are not able to select the free trial on Smaregi, the most frequent reason is due to the selection of the plan below the free trial.
Users are required to select which Smapify plan they would like to use on Smaregi with the free trial in order to be able to proceed.
Please make sure either the "Standard" or the "Pop-up" is selected.